If you receive a call or an email from someone posing as a bank employee:

Do not share personal and bank data, do not install applications and do not open links that have been sent to you by these people! Do not make payments and do not share received codes for identification and access to your electronic banking! It’s a scam.

These attempts are a type of a phone scam and they are becoming more common. People who introduce themselves as bank employees over the phone aim to mislead bank customers and make them take various actions to gain access to their funds. Most often, under a different pretext, for example, for security issues, they try to obtain sensitive information about usernames, passwords, bank card numbers, account availability and other data.

Never provide sensitive information and identification data to others. Your bank will never ask you to provide such information by phone or by email. Bank employees will never make you install remote access applications and try to gain control on your mobile device or computer. If you receive such a call, be aware that this is an attempted fraud by individuals posing as bank employees to gain access to your funds. Be vigilant and especially suspicious of calls from numbers from abroad, as well as to persons posing as bank employees whom you do not know and/or with whom you do not have a contractual relationship. Often, fraudsters do not have complete information and try to guess the bank you are a customer of in an attempt to mislead you.

Also, never enter your electronic banking from links you have received by email, SMS or banner ads on the Internet, but only from the official website of your bank and the official mobile application.

If you receive such a phone call, contact your bank and the police immediately.